Keeping your End Users Happy
End Users, readers, website visitors… whatever term you’d like to use, these are people who visit your site; people who have power to make your site popular or unpopular—people who have the power to make your site succeed or fail. With that said, doesn’t it make sense to keep these people happy? Whether you have a small foodie blog, or a giant e-commerce website, you still need to keep these end users satisfied, and one of the best ways to do that (beyond great customer service and a great product or service offering) is to implement user experience monitoring to make sure that your website is operating properly.
Website Monitoring Leads to a Good User Experience
One of the worst things for your reputation as a blogger, webmaster, or e-business owner is an error-prone, problematic website. This can be especially bad if you’ve spent time working on promoting your site, only to have people visit it and find that it’s down. There are a number of reasons why a website may not load properly which can include hosting or server problems, issues with the CMS (such as WordPress), security problems (such as hackers), and other various issues. Whatever the problem, if you care about your visitors, it’s important to know when there’s a problem as soon as possible so you can take steps to remedy it before end users notice or lose trust in your website.
End User Abandonment – How Much is Downtime Costing You?
According to Mozilla, users will abandon a site that doesn’t load or loads slowly in just five seconds! Think for a moment about how short of a time span five seconds is — it’s a few blinks of an eye, and boom! — your visitor is gone, and they may never return. In addition to users being generally frustrated with unavailable websites, the idea of downtime can really hit your pocketbook too. Imagine you have a shopping cart on your website and users are trying to check out but the website isn’t loading. How much money would you lose per minute, per hour, per day? Depending upon how much business your website does, it could be tens of thousands of dollars—or more! Hosting factors into this quite a bit—some hosts are very reliable, and some are not no much, so the host that you choose does matter.
User Experience Monitoring to Mitigate Losses
The best thing to do in this situation is to mitigate losses and user frustration by being the first person to know that a problem exists, and with the 1-minute monitoring that UptimePal offers, you’d be in a situation where you’re proactive rather than reactive because you’re actually doing something to make sure that your site is online all the time. Sure, many hosting companies offer 99% uptime, but there are a number of situations where they may fall below that, and at the end of the day it may be your website and your users that suffer. So, doesn’t it make sense to have user experience monitoring in place to avoid problems like these? Of course it does… and that’s what UptimePal is here to do!